Well I had an interesting personal experience as a consumer. Another family member wanted to buy a Dell computer, and my personal opinion was that the specific model he was considering was not going to meet the needs of all the family members. So I offered to look into a variety of models and make a suggestion about what would be better for all of us in the house. Since I knew he had already settled on a Dell, I went to the Dell site to look over the choices. There were really more options than I had anticipated and different household members have different needs, ranging from the use of Second Life to heavy use of MP3 files and music recording and mixing programs. I felt like I really was going to need some assistance to wade through all the information. I signed into SL, tped to Dell Island and spoke with a Dell Representative, explaining the various requirements for price and use. He quickly was able to answer all my questions in a way that I understood and was then able to go back to the website and place my order. I did not have to leave home or even leave the comfy chair in my living room. I can certainly say that this is an approach to getting the customer service I need that I would never have thought of even months ago.
--Laurel
